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OPERATIONS
AND SAFETY

 

OVERSIGHT, RISK ASSESSMENT & TRAINING

Our Data Center Operations (DCO) team is responsible for conducting regular maintenance on all data center facilities and critical systems equipment operated by Switch.

DCO maintains 100% uptime to our clients while ensuring the health and safety of our critical systems staff.

SAFETY PROCEDURES

Through the development of its policies, Standard Operating Procedures (SOP), Method of Procedures (MOP), and detailed operational scripts, DCO Systems is committed to maintaining the critical systems assets that are integral to our business. All critical systems assets are maintained in accordance with manufactures’ recommended practices to ensure maximum availability to our clients, as well as strict adherence to safety protocols for all employees, clients, and third-party vendors.

Using a committee-based approach, DCO procedures are reviewed annually to ensure all maintenance practices are compliant with industry regulations and updated to reflect evolutions in manufacturing design. Critical systems maintenance is performed internally by trained and certified DCO Systems Technicians, and externally by factory authorized vendors.

This enables us to maintain a system of checks and balances, and ensure that equipment is being maintained in accordance with recommended practices.

 

KEY CRITICAL SYSTEMS MAINTAINED BY DCO

  • Air Handler Units (AHU) – Maintain all systems to provide N+1 cooling availability to Switch clients and ensure the most efficient modes of cooling are available to run at the lowest possible PUE
  • Fluid Cooler Units (FCU) – Maintain all systems to provide additional cooling efficiencies to the AHUs, maintain water systems to reduce water usage and waste and meet compliance regulations for safety (ASHREA 188 legionella requirements) and permitting requirements (Clark County)
  • Generators – Maintain all systems to provide 3 separate configurations of 2N+1 backup power generation availability to Switch clients, maintain compliance of fuel systems to include polishing (ISO 4406)
  • Uninterruptable Power Supply (UPS) – Maintain all systems to provide 3 separate configurations of 2N+1 backup battery power, maintain battery program through live monitoring to ensure backup battery power is readily available to support full design critical loads for 12 minutes and extend the life of batteries to reduce operational costs and waste
  • Power Distribution Units (PDU) and Remote Power Panels (RPP) – Maintain all power distribution systems to maximize power availability to Switch clients, and ensure maintenance practices are compliant with relevant industry standards (IEEE, NFPA, ASHREA)
  • Comfort Cooling (Office/Conference Spaces) – Maintain all cooling and power systems for office and conference room areas for clients, employees and third-party vendors

MANAGERIAL RESPONSIBILITY

DCO Systems management has a developed quality-control process for facility management and our technicians are trained to review all critical systems work performed.

Before policies and procedures are published and/ or amended, they must be reviewed by the SVP of Data Center Operations and other members of senior management. This is to ensure all maintenance practices remain within manufacturers recommended maintenance practices, and meet or exceed industry standards for safety and regulatory compliance.

Risk Assessment
A risk assessment is performed during the development/ review of Standard Operating Procedures (SOPs), and is attached to the procedure for technicians to read, review and confirm the risk assessment before beginning work. This risk assessment includes a review of safety and operational hazards, as well as any history of events that may pose risk to client service delivery.

Employee Training
New employees go through an extensive 90-day onboarding training program to include fundamental training on all critical facility assets, safety requirements, and any administration tools needed to perform daily work functions. After the 90-day on-boarding period, technicians enter into a tech-leveling program. This involves on-the-job training, advanced courses, and factory/manufacturer training sessions to fully certify technicians before performing required critical tasks. In addition, DCO Systems offers ongoing training opportunities to ensure that employees remain up-to-date with required recertifications and bring safety to the forefront. Hazards around critical assets are common, and DCO Systems has a dedicated representative to build safety awareness among employees, and ensure assets are being maintained in a manner that minimizes risk.

Emergency Response, Incident Investigation, and Corrective Action
Emergency response procedures, or emergency operating procedures (EOPs), are evaluated and tested regularly through controlled drills. Any incident involving a systems failure/fault or safety concern (including near miss), is followed up with a Root Cause Analysis (RCA) and an After Actions Report (AAR) investigation. The purpose of the RCA is to summarize the incident or event, identify the root cause, and document immediate actions taken to resolve the issue. The purpose of the AAR is to identify all possible actions or solutions to minimize/ eliminate future incidents, and track all policy changes.

 

PERFORMANCE OBJECTIVES & TARGETS

  • System + System (2N): Deliver 100% uptime for primary power source availability to the client, and minimize/eliminate downtime on redundant power source to ensure constant delivery of 2N power to the client
  • Temperature control: ASHREA A1 – A4 recommended range – 64.4°F to 80.6°F. Allowable range – 59.0°F to 89.6°F

EXTERNAL SAFETY AUDITS & PUBLIC REPORTING

Safety audits and reporting, including OSHA/NFPA, are managed by Switch’s Security Operations team. DCO Systems is in contract with environmental consultants to provide assistance in establishing permits and identifying reporting gaps for environmental audits. DCO Systems also works with water safety consultants to establish a water safety program in accordance with new 2018 ASHREA 188 standards surrounding legionella.

REGULAR TESTING OF FAILOVER EQUIPMENT

Upon the installation of any new client equipment, DCO Systems recommends failover testing and provides support to each client to perform such tests. In addition, Switch’s SLA/AUP recommends all clients perform self- administered failover tests on their equipment bi-annually throughout their deployment period. At least once per year during the scheduled annual UPS maintenance, DCO Systems transfers each clients’ critical load to a backup generator. This is a controlled (i.e. “closed”) transfer, meaning that no loss of power occurs during the test.

Switch maintains a library of additional policies and procedures to ensure its services are Tier 5 Platinum compliant
and meet Switch’s aggressive sustainability standards. Switch secures these policies on site, to avoid the security
risks of espionage, terrorism, sabotage, and cyber-attack, inherent in unauthorized duplication, proliferation, or
exploitation of these policies. If you would like additional detail or an on-site tour of Switch’s facilities to inspect
these policies, please contact the Investor Relations Team (investorrelations@switch.com) or the Switch Policy Team (policy@switch.com).

 

TASK FORCE ON CLIMATE-RELATED DISCLOSURES

As part of our pledge to meet the recommendations of the Task Force on Climate-related Disclosures (TCFD), we have addressed four recommended topics in this report: Governance, Strategy, Risk Management, and Metrics and Targets.

  • Governance: Our governance is common across Environmental, Social, and Governance topics, and is addressed in our Investor Relations website under “Governance Documents.” Additionally, our leadership’s role in driving strategy, risk management, and setting targets is addressed in our “Sustainability Team” section.
  • Strategy: Our company-wide environmental strategy is described in the “Sustainability” section of this report. We address climate risks in the “Climate Risk Management” section. We also describe examples of our strategies including exiting NV Energy to manage financial risk in our “Business Case for Going 100% Green” and “Water Conservation and Water Recycling Program” subsections of the “Sustainability” portion of this report.
  • Risk Management: We disclose our processes for identifying, assessing, and managing climate related risks in our “Climate Risk Management” section and its subsequent subsections including “GHG Reduction Program,” “GHG Risk Management Program,” and “Physical Climate Risk Management Program.” The subsections detail identification of primary climate-related risks for Switch and how we address those risks.
  • Metrics and Targets: Our metrics and targets used to assess and manage relevant climate related risks and opportunities are disclosed in our SASB/TCFD index in the Appendix of this report. Additionally, we disclose targets that we use to manage climate-related risks in the “Sustainability” section of this report.

 
Switch maintains a library of additional policies and procedures to ensure its services are Tier 5 Platinum compliant and meet Switch’s aggressive sustainability standards. Switch secures these policies on site, to avoid the security risks of espionage, terrorism, sabotage, and cyber attack, inherent in unauthorized duplication, proliferation, or exploitation of these policies. If you would like additional detail or an on-site tour of Switch’s facilities to inspect these policies, please contact the Investor Relations Team (investorrelations@switch.com) or the Switch Policy team (policy@switch.com).

 

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Switch

The World’s Leading Data Center Ecosystem Switch
Las Vegas Nevada 89118